Since its inception, the concept of Enterprise Content Management (ECM) has evolved to tackle the fundamental problem of unstructured data, which until today, makes up more than 80% of information assets. However, the notion of ECM has undergone several phases, and despite its transition to Content Services Platforms (CSP), we find out that many agencies in Saudi Arabia still perceive ECM/CSP as a means to an end, which can be summarized by meeting the outcomes which both pertain to and correlate to the following:
1) Managing and governing the lifecycle of unstructured data, through Archiving, Records Management and Standardized Taxonomies
2) Complying the NCAR (the Saudi National Center for Archives) regulations and policies
3) Automate and track the document lifecycle through vertical solutions, mostly Correspondence Management Systems
Although there are many other achieved outcomes, the above essential ones have contributed towards value creation for many ECM vendors, however most of the expected benefits from customers were limited to mostly compliance, and to a lesser extent, cost efficiency and improved productivity (Read more)
In the era between 2020 and 2024, many external factors on a global level, as well as in Saudi Arabia, have both directly and indirectly impacted the expectations of customers when investing in ECM and Content Services Platforms, below are some of the noteworthy factors:
· Covid-19 which has accelerated Digital Transformation agendas for all entities
· The launch of the KSA- SDAIA and Data Management Strategy
· The revamp of KSA’s digital transformation regulations, mainly through the Digital Government Authority (DGA)
· The emphasis on rapid cloud adoption, as well as open source adoption, through published regulations by the DGA
· The surge in employment of a young and tech savvy workforce (Post-COVID), mostly Gen-Z, which has a peak of expectations when it comes to omni-channel and delightful user experiences
· The rapid and solid maturity of Artificial Intelligence (AI) and its related segments, such as NLP, Computer Vision and recently Gen-AI with the disruptive impact of the Transformer model which started in 2022
As both customers and suppliers of technology, there clearly is an ongoing pattern of modernization, or in other words, moving from legacy based ECM/Archiving systems to Next Generation and Cloud-Native Content Services Platforms, and this is where a CSP platform such as Nuxeo from HYLAND excels at, and can deliver the modernization value instantly. However, in this article, we are not here to discuss this trend, as it was previously covered in our recent articles.
The CSP modernization concept has ushered in a new era and has placed CompTech at the forefront of a new wave of value creation: how can CSPs enable continuous innovation for our customers, through leveraging AI Agents
Diving deep into this, we need to consider a fundamental fact: Content (aka unstructured data) is the oil that fuels Enterprise AI adoption, and many of our customers sit on massive of metaphoric oil reserves that yet to be exploited! so the question remains: how can we practically leverage AI in order to maximize the value of organizational content, and drive continuous innovation ?
CompTech’s answer and approach to this critical question is practical and somewhat unprecedented: leverage Nuxeo’s cognitive layer to rollout AI Agents that can continuously address two essential dimensions:
1) Agents to address the needs for the rapid classification of content objects (text, images, audio, video etc..), and achieve game changing results, especially in Arabic documents, such as
a. Automated metadata extraction
b. Auto-classification of Arabic documents
c. Arabic OCR which has reached and unmatched 95% accuracy
d. Automated Entity extraction of rich media assets, which are quickly dominating the world of unstructured data
2) Agents to address the needs of Conversational Search and Knowledge Augmentation: with the advent of internet chatbots that are based on generative models such as Chat-PGT, the overall information search experience is becoming conversational (question/answer like). Our customers want to quickly adopt Gen-AI on their own private data store, while maintaining continuous security, trust worthiness and relevance
The underlying state of the art architecture of Nuxeo, is providing the most scalable foundation for entities to transition from CSP to sustainable Knowledge Management, with LLM powered conversational search at its core, through the following:
a. Retrieval Augmented Generation
b. Vector Search
c. Vector Database
d. Robust underlying Content Management System
In light of the above, CompTech’s value proposition when it comes to the Nuxeo Content Services Platform is truly unparalleled, and that enables customers to invest in next generation CSPs in order to enable continuous innovation, in addition to the traditionally expected benefits of compliance, efficiency, productivity and customer experience
