With the introduction of OpenAI’s GPT-3.5 series in late 2022, the world witnessed a surge of investment in generative AI. According to IDC, worldwide spending on AI solutions will surpass $500 billion by 2027, signifying a significant shift in technology investments towards AI implementation and the adoption of AI-enabled products and services.
At CompTech, our rich portfolio of consultancy, solutions and services allows us to intelligently plan and implement AI throughout the entire information and process management spectrum for our customers and partners in success. From the perspective of Content Services Platform (CSP) implementation for example, we have been able to successfully innovate, implement and rollout Cognitive Digital Assistants that address the needs of task-based AI, when it comes to Auto-classification of documents, metadata extraction and entity extraction. We are also witnessing a transition from the need for task-based digital assistants, towards knowledge assistants, especially in light of ushering a renaissance for Knowledge Management Projects.
What’s most interesting in IDC’s top ten 2024 predictions for Artificial Intelligence, GenAI and automation, are the predictions which pertain to Conversational Search, as well as bringing AI to Knowledge Discovery (depicted below)
- Conversation as the Standard UI: Conversation is already emerging as the standard user interface (UI) for both enterprise and consumer applications and solutions. These conversational AI interfaces will significantly affect customer engagement, sales, marketing, and even the IT help desk.
- Bringing AI to Knowledge Discovery: The latest advances in generative AI have prompted a surge of demand for capabilities such as natural language question answering and conversational search to support self-service knowledge discovery.
After a decade of failed Knowledge Management implementations, we can confidently state that Knowledge Management today has become a resurrected and prioritized initiative for many organizations, especially here in Saudi Arabia. We believe that this renaissance has been fueled by the continuous urgency for organizations to maximize insight and value from their information assets, as well as the ongoing push for LLM (Large Language Models) and Gen-AI adoption.
Nonetheless, when it comes to the need to adopt LLMs and Gen AI on an Enterprise level, organizations are still faced with many serious challenges, such as hallucinations, rising compute costs, limited resources, and the need for a constant flow of current and dynamic information. This is why as CompTech, when it comes to applying Gen-AI especially in the context of Enterprise Grade Knowledge Management, it is critical to consider Conversational Search, that is powered by RAG (Retrieval Augmented Generation), in order to deliver a sustainable and holistic Gen-AI experience, where LLMs are continuously relevant, reliable and trustworthy.
The vision we have of an AI powered Content Services Platform that is foundational to Transformative Knowledge Management projects, represents a fundamental shift, positioning AI as an integral part of your business fabric rather than just an add-on. It involves re-imagining your business processes, operating model and culture centered around AI’s capabilities, to reshape how we work and drive unparalleled productivity and innovation.
In alignment with our vision, we’re setting new benchmarks for what’s possible in Enterprise AI, fostering a future where technology amplifies human capability and innovation.
